Terms & Conditions

Welcome to Trot Management. These Terms & Conditions (“Terms”) govern your use of this website and all services offered by Trot Management, including cleaning programs, handyman services, post-construction support, warranty and customer-care services, and all staffing-related activities (collectively, the “Services”). By accessing this website or engaging our Services, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, you must discontinue your use of the website and refrain from engaging Trot Management.

 

1. Website Use

1.1 Eligibility
This website is intended for property managers, condominium corporations, developers, businesses, and individuals seeking professional cleaning, post-construction, or staffing services. By using this site, you represent that you are at least 18 years old and legally capable of entering into binding agreements.

1.2 Permitted Use
You may browse the website, request quotes, submit forms, and contact our team. You agree not to misuse the website, interfere with its functionality, or attempt to access restricted areas without authorization.

1.3 Accuracy of Information
Although we strive to keep our information current and accurate, Trot Management does not guarantee that website content is error-free, complete, or updated at all times.

 

2. Service Engagement

2.1 Service Scope
Service details—including hours, staffing levels, cleaning schedules, handyman scope, PDI/warranty tasks, materials used, and reporting protocols—are defined in each client’s specific Service Agreement, proposal, or quote (“Service Agreement”). These Terms do not replace any Service Agreement but operate alongside it.

2.2 Changes to Services
Trot Management may adjust staffing availability, scheduling, or service methods as needed for safety, operational considerations, or compliance with condominium and property standards. Any changes affecting service levels will be communicated to the client or the designated property representative.

2.3 Staffing & Successor Requirements (Bill 7)
If a condominium cleaning contract falls under Ontario’s Building Services Act (Bill 7), Trot will comply with its successor-rights obligations, including:

• assessing existing staff for eligibility

• offering employment where legally required

• disqualifying staff where permitted under the Act (e.g., documented performance issues, misconduct, falsified records, lack of qualifications, absenteeism, or inability to meet building standards)

Final decisions regarding staffing remain at the discretion of Trot Management within the boundaries of applicable law.

2.4 Property Manager Communication
Clients and property managers must not provide direction directly to Trot staff.
All instructions, complaints, concerns, or requests must be submitted to Trot Management through the designated communication channels or forms provided. This ensures compliance, documentation accuracy, and service quality.

 

3. Client Obligations

3.1 Access & Safety
Clients must ensure safe and reasonable access to all areas requiring service and must disclose any site-specific safety rules, hazards, or restrictions prior to work commencing.

3.2 Fair Working Conditions
Clients may not request tasks outside the agreed-upon scope or unsafe working conditions for any Trot employee or contractor.

3.3 Accurate Information
Clients must provide accurate information regarding building needs, hours, expectations, and any issues requiring escalation.

 

4. Fees, Billing, and Payment

4.1 Rates & Billing Cycles
Rates are defined in the Service Agreement. Trot typically bills semi-monthly or monthly depending on contract structure. Live-out staff, cleaning schedules, PDI support, and project-based services may follow different billing arrangements.

4.2 Late Payments
Invoices not paid within the prescribed timeframe may incur late fees or service suspensions until the account is brought current.

4.3 Additional Work Requests
Requests beyond the agreed scope—including deep cleans, major revitalization repairs, project-based handyman work, or post-construction cleanup—will be quoted separately before work begins.

 

5. Cancellations, Rescheduling & Termination

5.1 Client-Initiated Changes
Clients may request schedule changes or cancellations in accordance with the notice period defined in the Service Agreement.

5.2 Termination for Cause
Trot may suspend or terminate Services for:

• non-payment

• unsafe or unreasonable site conditions

• repeated breach of Service Agreement terms

• harassment or inappropriate conduct towards Trot staff

• fraudulent or dishonest client behavior

5.3 Termination Without Cause
Either party may terminate ongoing Services with proper written notice, consistent with the Service Agreement.

 

6. Employee Conduct & Protections

6.1 Zero-Tolerance Policy
Trot maintains strict policies protecting staff from harassment, discrimination, or unsafe conditions. Any violations may trigger immediate suspension of services.

6.2 Reporting & Documentation
Trot maintains logs, reports, inspection checklists, and supporting documentation to uphold service quality and contractual obligations. Where required (e.g., warranty work), Trot may rely on timestamped notes, photographs, or logs.

 

7. Intellectual Property

All text, logos, graphics, trademarks, images, and materials displayed on this website are the property of Trot Management or its licensors. Unauthorized copying, distribution, or use is prohibited without written consent.

 

8. Limitation of Liability

To the fullest extent permitted by law:

• Trot Management is not liable for indirect, incidental, consequential, or punitive damages arising from website use or service engagement.

• Trot is not responsible for pre-existing building conditions, structural defects, hidden deficiencies, warranty disputes, or issues arising from prior contractors.

• Trot’s liability for any claim related to services is limited to the amount paid by the client for the disputed service period.

 

9. Warranties & Disclaimers

9.1 Service Standards
Trot provides professional cleaning, staffing, and post-construction services according to industry standards and the specific Service Agreement.

9.2 No Guarantee of Third-Party Performance
Trot is not responsible for the actions of trades, developers, property managers, or other third parties involved in the building’s lifecycle.

9.3 Website Availability
The website is provided on an "as-is" and "as-available" basis. Trot does not guarantee uninterrupted availability.

 

10. Privacy & Data Handling

Any personal information collected through website forms, onboarding processes, or communication channels is handled in accordance with our Privacy Policy. Data is not sold or shared with third parties except as required to deliver services or comply with the law.

 

11. Amendments

Trot Management may update these Terms & Conditions at any time. Material changes will be noted by updating the “Last Updated” date above. Continued use of the website or Services constitutes acceptance of any revised Terms.

 

12. Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada as applicable. Any disputes arising under these Terms shall be resolved in Ontario courts unless otherwise specified in a Service Agreement.

 

13. Contact Information

For questions regarding these Terms or your Service Agreement, please contact:

Trot Management
Email: info@trotmanagement.com
Website: www.trotmanagement.com